Refund Policy

Last updated: [DD Month YYYY]

1. Pro Subscriptions — 14-Day Refund

If you are not satisfied with DevOps Studio Pro, you may request a full refund within 14 days of your initial purchase. To request a refund, email us at support@mydeskbot.com with the email address used for the purchase and your order/subscription reference (available from your payment receipt).

2. What Is Covered

• The first payment of a new Pro subscription, if requested within 14 days of purchase;
• Free trial periods, if applicable — no charge is made during a trial.

3. Renewals

Recurring subscription renewals can be cancelled at any time before the next billing date, either from the payment provider (Paddle) or by contacting us. Payments already processed for a renewal period are refundable under the same 14-day window from the renewal charge date.

4. Exceptions

We may decline a refund request if we reasonably believe there is evidence of fraud, abuse, or repeated refund misuse (for example, multiple refunds for the same product by the same user).

5. How Refunds Are Processed

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear. Payments are processed by Paddle, our Merchant of Record, who administers refunds on our behalf.

6. Contact

Questions about this Refund Policy? Contact us at support@mydeskbot.com.